Simply right.

The way METRO operates is based on a large number of legal provisions and self-imposed standards of conduct. In 2007, we passed a group-wide Compliance Programme to ensure compliance with these rules in our day-to-day business practice. The programme draws together all the measures needed for compliance with the rules. Implementation of the compliance measures is coordinated by METRO's Compliance Officers. Our Compliance Programme helps our staff comply with all the relevant rules and standards.

A key component of the Compliance Programme are the eight METRO business principles:

  • We make a strict distinction between personal interests and the interests of the company.
  • We do not offer anyone an advantage that cannot be justified.
  • We do not use our position to our personal advantage.
  • We treat all information from the company as confidential.
  • We respect the rules of fair competition.
  • We treat everyone as equals.
  • We are a fair employer.
  • We respect all legal provisions and regulations.


Informing, advising, training

METRO relies on an educational approach to anchor the business principles in the minds of employees.

A document in the intranet, for example, explains the eight principles with the help of practical examples. Simply. Clearly. Intelligibly. In addition, we organise training sessions and offer advice. If required, there is also an intranet-based self-assessment tool.

We inform all our employees about the rules and standards that are relevant to their areas of work. We help employees to fulfil their obligations. We inject life into our compliance principles.

METRO continually checks for compliance with all the rules and standards. A dedicated Compliance Organisation analyses any weak points. Where necessary, the Compliance Officers develop concrete measures to prevent misconduct.

If situations are unclear, there are a number of people available for advice, including the local Compliance Officers. Anyone who notices a violation against the compliance rules can also use the METRO Compliance Reporting System. This option is available both to employees and to third parties, e.g. customers, suppliers and business partners. Reports are sent online and can be sent anonymously.

To the METRO Compliance Reporting System (secure, external website)

If you have a query about compliance, please contact:

Please consult the KPMG audit report for further information on Compliance at METRO.

The standardised group-wide compliance programme is intended to ensure that all employees behave in accordance with the statutory regulations and take into account the business principles of METRO GROUP.

For METRO SYSTEMS Romania, property-specific compliance guidelines have also been defined that regulate our internal processes and our collaboration with partners. These include:

Simply Right - METRO GROUP Compliance
  • Ensuring the documentation and transparency of acquisitions and transactions
  • Ensuring the transparency of rental agreements
  • Avoiding personal enrichment and the granting of advantages during invitations to tender, contract awards andconstruction, as well as services on the construction site
  • Ensuring control mechanisms for the compliant behaviour of service providers.

For employees, as well as for customers, suppliers and other business partners, a free compliance hotline has been set up which is available to answer questions, clear up ambiguities and report compliance infringements. Reports can also be submitted online.

To the website of the METRO GROUP Compliance Hotline (secure external Internet website)

If you have any questions regarding sponsoring, please contact: